FAQ

Creating an account is quick. Click Sign Up on the site, provide your email, a secure password, and basic personal details (name, date of birth, country). You’ll then confirm your email address and select your preferred currency. For verification and withdrawal purposes you may be asked to submit documents later. Use accurate personal information to prevent delays when verifying your account. If you run into issues during registration, the live chat team can guide you in real time.

New players are eligible for a welcome package that includes a 200% match bonus plus 200 Free Spins with a minimum qualifying deposit of 20 (currency depends on your account). Promotions change periodically: look for reload bonuses, free spins, and game-specific events on the Promotions page. Terms vary by offer, so always review the bonus rules and wagering requirements before claiming. The platform also runs seasonal and provider-led promotions for additional value.

Yes — KingPalace offers a No Deposit Bonus of 100 Free Spins that is automatically credited when you register. There’s no promo code to enter: create an account and the spins will appear in your account balance according to the bonus terms. Check the bonus terms for eligible games, wagering contributions, and any maximum cashout limits. Per the general bonus policy, bonus funds can be cashed out under the listed conditions, so read the rules to understand how winnings convert to real withdrawals.

KingPalace accepts a wide range of payment methods including Apple Pay, AstroPay Card, Bitcoin/BTC, Interac, MasterCard, Mifinity, MuchBetter, Neosurf, Neteller, PaySafeCard, Skrill, Spei, Tether/USDT, Trustly, Visa, and ecoPayz. Accounts can operate in Bitcoin, EUR, Tether, or USD. Deposits are usually instant; withdrawal times depend on the method — cryptocurrencies are fastest while card and bank transfers may take several business days. Minimum and maximum limits vary by method; consult the cashier for exact thresholds. For secure transfers, ensure your payment account details match your registered name.

Wagering requirements specify how many times you must bet bonus funds (or bonus + deposit) before withdrawals become available. For example, a 30x wagering requirement on a €10 bonus means you must place €300 total in qualifying bets (30 × €10). Game contributions differ: slots often contribute 100%, while table games and live casino may contribute less or be excluded. Always check which games qualify and any maximum bet limits while a bonus is active. Understanding wagering requirements prevents surprises when requesting a withdrawal.

Yes — KingPalace is optimized for modern mobile browsers on iOS and Android. You can access the full game library, manage your account, make deposits and withdrawals, and use promotions without downloading anything. If you prefer an app, check the site for availability in your region. For best performance, keep your browser updated, use a reliable connection, and clear cache if pages load slowly.

The game library includes slots, live casino, table games, and specialty titles from top providers such as Evolution Gaming, NetEnt, Microgaming (Apricot), Pragmatic Play, Yggdrasil, Play’n GO, Quickspin, Push Gaming, Big Time Gaming and many others. The mix covers popular progressive jackpots, Megaways-style mechanics, classic slots, and live dealer tables. Game availability can vary by country; check the lobby for what’s active in your region.

KingPalace adheres to industry standards for fair play and transparency. Random number generation and payout processes are subject to independent testing and auditing — check the site footer or the Responsible Gaming section for current certifications and licensing details. If you need confirmation about the specific regulator or audit reports, contact support and they’ll provide documentation or direct you to the relevant pages.

Verification is required to comply with laws and to secure your funds. Typical requests include a government-issued ID (passport, national ID, or driver’s license), a proof of address (utility bill or bank statement under three months old), and sometimes a proof of payment (photo of the card with middle digits masked or screenshot of e-wallet). Upload documents via your account’s verification area; the team will confirm authenticity and notify you by email. Completing KYC promptly speeds up withdrawals and lifts limits.

First, try basic troubleshooting: refresh the page, restart your browser or device, disable browser extensions, or clear cache and cookies. If issues persist, try a different browser or network. For payment problems, verify your payment details and that your chosen method supports online gambling in your jurisdiction. When you contact live chat or email support, include screenshots, your account ID, device details, and a clear description of the problem to speed up resolution.

KingPalace provides tools to help you control play: deposit limits, session reminders, loss limits, and temporary or permanent self-exclusion options. These features are available in your account settings or via support upon request. If you notice problematic behavior, use these controls immediately and contact support for assistance. External resources and helplines are listed in the Responsible Gaming section and staff can point you to local organizations for professional help.

Support options include the on-site FAQ, live chat for quick assistance, and email at support@kingpalace.com for detailed inquiries. Response times vary: live chat handles immediate issues while email is suitable for document submission or complex account questions. If you need a faster reply, include your account ID and any relevant screenshots when reaching out.